Every question.
Any language.
Always on.
DeskNova gives e-commerce brands a support layer that keeps revenue-moving conversations live around the clock, absorbs repetitive ticket volume, and routes high-context issues to human agents without breaking momentum.
24/7
response coverage for storefront and post-purchase support
9
languages active from day one
<2m
target first-response posture for repetitive support demand
Live orbit
DeskNova support console
Conversations
12,842
+18.2%
Resolution Rate
96.7%
+4.3%
Avg. Response
1.2m
-18.7%
Languages
9
24/7
Support workflow
The AI covers the front line. Humans step in with context.
Order status, shipping, and returns routed instantly
High-value or frustrated customers escalated with context
Conversation analytics tracked for resolution quality
Premium support infrastructure, not a generic chatbot skin.
DeskNova is positioned for brands that care about support as a growth function. The platform combines automation, escalation, and visibility so the customer experience stays tight while your team stays focused.
Resolve the repetitive tickets first
Automate shipping questions, order status checks, policy guidance, and common product questions before your human team ever touches the queue.
Keep brand voice intact across markets
DeskNova operates across nine languages with one support system, so global growth does not force fragmented playbooks and duplicated staffing.
See what the AI is actually doing
Track resolution quality, escalation patterns, and response speed with an analytics layer designed for operational decisions instead of vanity metrics.
Escalate without losing context
When a conversation needs a person, DeskNova passes the thread forward with the customer history and intent already organized.
Built around the support moments that decide repeat purchase and retention.
Storefront support
Deflect pre-purchase questions, sizing concerns, and delivery expectations before they become lost revenue.
Post-purchase coverage
Handle shipping status, returns, exchange guidance, and policy clarification with faster consistency.
Operations control
Surface queue pressure, escalation trends, and language mix so support leaders can adjust staffing and automations quickly.
Fewer repetitive tickets consuming agent time
More consistent multilingual support coverage
Stronger visibility into queue and resolution behavior
A sharper storefront-to-support brand experience
Choose the rollout depth that fits your support operation.
DeskNova pricing is built around operational maturity, not vanity seat counts. Start lean, expand workflows, or move into a higher-touch support system when the queue demands it.
Starter
$299/mo
For lean e-commerce teams that need a sharp launch path without heavy customization.
Growth
$799/mo
For brands with rising ticket volume that need stronger workflows, reporting, and human handoff design.
Scale
$1,999/mo
For larger support organizations that need a more tailored rollout, tighter controls, and a higher-touch operating model.